Shipping policy

Shipping Information

Shipping Fees

All order’s have a shipping flat rate of $13 to Australian Addresses.

All orders over $100 AUD include free shipping to Australian addresses. This will automatically be applied at checkout.

International Shipping

We do ship orders internationally and charge a flat rate of $45.

Shipping Timeframe

It is important to all of us at Ibrou Specialists that you receive your order in a timely manner, and hassle-free. Orders are typically dispatched 1-3 business days from when you receive your order confirmation. The time it takes for your order to be dispatched may alter slightly during launches, sales, and holiday periods. Please note that orders containing products on backorder will not be dispatched until all products within the order are in stock.

Delivery times will vary based on where you are located. We dispatch orders from our warehouse in Australia. At Ibrou, we use Australia Post.

Once your order has been processed, you will receive the tracking details for your parcel. Please keep a close eye on your tracking to ensure the safe delivery of your parcel. Please note that we do not ship to PO Boxes and HC Boxes.

Shipping Fees & Customs Charges

Shipping rates will be displayed on your checkout screen once your address and postcode have been entered. Keep in mind that international orders outside of the Australia and The United States often carry a customs or duty charge. Any international customs charges are based on your country’s regulations and compliances. For further information, please contact your local customs office.

All charges are to be paid by the customer on delivery of the order. Unfortunately, if you refuse to pay these charges your parcel may be abandoned, and Ibrou will not be held responsible for any loss of funds as a result of this occurrence. Please note that we are unable to mark international orders as a gift to bypass or reduce any customs fees.