FAQ’s & Answers


I Have An Issue With My Order

All enquiries regarding shipping and orders must be directed to info@ibrou.com. Please include your full name and order number.

My Parcel Is Missing In Transit

If your package is missing in transit, we suggest contacting the courier first hand to locate your parcel. If it has not been found, request a reference number and provide us with that reference number by emailing it to info@ibrou.com. Once the email has been received, we will investigate the matter further. Please be aware that we do not classify parcels as “missing” unless your tracking number has not been updated for 10 days or it has been 21 days since shipment.

My items Are Damaged

We take significant measures to ensure your items are packaged and delivered with care. If your items do arrive damaged, please take photos of the box it arrived in, the damaged items, and provide your proof of purchase to us within 48 hours of delivery. We will investigate the matter from our end and provide you with a solution.

How Do I Change My Order?

If your order needs to be changed, please email info@ibrou.com with your full name and order number. Please note: if the order has been dispatched from the warehouse, we cannot change your order.

How Do I Change The Address For My Order?

If you would like to change the delivery address, please contact us by emailing info@ibrou.com. Please bear in mind that we cannot change the delivery address once orders have been dispatched from our warehouse.

What Methods Of Payment Do You Accept?

We accept all major credit and debit cards worldwide, including Amex. We also accept AfterPay and PayPal.

How Does IBROU Lamination Work?

Brow lamination is an eyebrow lifting treatment that is taking the beauty world by storm. Our 4 step procedure is so easy that you don't need to be a professional to use our lamination kit! The Ibrou lamination system works by breaking down the keratin bonds in the eyebrow hair brows to create a full, lifted and fluffy appearance. By implementing our step-by-step application guide, you too can achieve thicker and lifted brows in less than 30 minutes !

How Does The Lamination Process Work? Are There Instructions I Can Follow?

Yes, we have a step-by-step guide you can follow: Step 1: Gently apply a thin coat of IBROU’s Brow Lamination Adhesive throughout the eyebrow. Using a disposable spoolie brush, comb the brows in a vertical direction. Essentially, you want to set the brows in the direction you desire to laminate them in. Finish by applying the IBROU Skin Barrier Lotion around the brows to protect the skin. Step 2: Apply one pump of the Perming Solution on each brow with a micro applicator. Be assiduous with the application to ensure the solution is only in contact with the treated area. Once the Perming Solution has been applied, place the Brow Wrap on the eyebrows firmly to ensure the brow hairs are fixed in a vertical position and leave for 5-8 minutes. Step 3: Remove the Brow Wrap and Perming Solution with a dry cotton tip. Apply one pump of Fixing Solution on both brows with a new micro tip. Cover again using the Brow Wrap to fix the hairs into place. Leave on for 5-8 minutes. Step 4: Remove the Brow Wrap and Fixing Solution carefully with a dry microfiber tip. At this stage we recommend adding the eyebrow tint to add a pop of colour to the brow hairs. The tint should only be left for a short period as the lamination process will make the hair quite porous. Step 5: Apply the IBROU Nourishing Lotion to both brows. Gently place a generous amount to ensure both hair and skin is covered. Remove with a dry cotton tip or pad after 3-5 minutes. Step 6: Following the lamination process, we recommend applying the IBROU Brow Conditioner daily in the shower. This is a specially formulated conditioner that locks moisture into both the skin and brow hairs after the lamination is complete. PLEASE NOTE: The brow shape takes up to 48 hours for the bonds to secure into the desired place. The correct aftercare must be followed for 48 hours post-treatment to ensure the best results are achieved.

How Long Do Lamination Results Last?

Longevity is generally dependent on how well aftercare instructions are followed during the 48 hours post-treatment. Results should last anywhere between 4-6 weeks.

How Many Services Can Be Performed With The IBROU Lamination Kit?

The IBROU Lamination Kit comes with a larger content capacity than traditional lamination kits and can service up to 35 clients.

Do You Recommend Lamination For Pregnant Or Breastfeeding Women?

We do not recommend lamination for pregnant or breastfeeding women as potential contact with chemicals can enter the bloodstream. However, if you would like to go ahead with the procedure, we suggest you consult your GP first.

Should I Wax Before Or After The Lamination Treatment?

It is best that no waxing is performed before the treatment. The best option for waxing is post-treatment. However, we recommend tweezing the brows opposed to waxing.

Can I Tint immediately After A Lamination?

Yes. However, you cannot leave it on for too long as the hairs are quite porous and can potentially darken or lighten quickly in a very short period. The tint should be left on for no longer than 2-3 minutes.

Which Brand Of Tints Do You Recommend To Use With The IBROU Lamination System?

We recommend Refectocil tints to be used in conjunction with the lamination lotions to achieve optimal results.

Are Your Products Vegan and Cruelty-Free?

Yes. The Ibrou professional range is vegan and cruelty-free formulated.

Where Are The Ingredients Of Your Products Listed?

Our ingredients are listed on all product packaging. You can also find the ingredients listed under each product description on our website.

How Do I Become An IBROU Distributor?

Please email all distributor requests with details of your business, website, and social media handles to info@ibrou.com. We will be happy to consider your request.

I Operate A Training Academy, Do You Offer Discounts For Brow Schools?

To receive discounts for education and classes, please email your request to info@ibrou.com and include your social media handles and company website.

Which IBROU Artists Are Near Me?

We are slowly building our IBROU map to locate a brow artist using the IBROU lamination system of professional brow tools.

How Do I Become A IBROU Artist?

To become a certified IBROU artist, you must complete our initial IBROU online masterclass. Once the tasks are complete, you will be issued a certificate of completion and be recognised as an IBROU artist.

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