Refund Policy of Ibrou Pty Ltd

This Refund Policy (“Policy”) applies to the following purchases: All website items listed.

  1. We hope you're satisfied with your Ibrou purchase. If you need to return an item, please reach out to us at info@ibrou.com within 1 weeks
    of receiving your order. For returns to be accepted, the products must be in their original, unopened, and unused condition.

    To initiate the return process, please provide proof of purchase, including the confirmation email, order number, and a picture of the delivered product. Please note that all return shipping costs and associated charges are your responsibility.

    Process for Replacements:

    If your parcel arrives faulty, broken, or damaged, contact us at info@ibrou.com within 1 week of receiving your order. Include your order number and images of the products and packaging.

    Process for Returns and Refunds:

    To return an item, email info@ibrou.com within 1 week of receiving your order with your order number and reason for return/refund.

    For returns or refunds to be accepted, products must be in their original state, unopened, and unused. We may request imagery and patch test evidence if necessary. Refunds will be issued to your original payment method if approved.

    Returns Terms and Guidelines:

    Ensure all return items are unused, unopened, and in their original plastic wrapping.
    We are not responsible for return shipping costs.
    Package return items securely to avoid damage during transit.
    Use a trackable, insured service for return shipping, as we can't take responsibility for lost or damaged items.
    Make sure your returns form has been approved to ensure processing
  1. Contact Us
  • If you wish to speak to us about this Policy or about any refund, repairs or

replacements, please contact us at: info@ibrou.com.